Frequently Asked Questions
Grading, verification, payment, shipping, and returns
Are these cards authentic?
Yes. Every card we list has been graded by a reputable third-party grading company — PSA (Professional Sports Authenticator) or ACE Grading — and each listing shows its grade and certification number. It's also covered by our authenticity guarantee: if your card's cert ever fails to verify on PSA's or ACE's website, or doesn't match the card in the slab, send it back and we'll refund you in full.
How do I verify a card's grade myself?
Every card's page has a "Verify this cert" button that opens that exact certificate on the grading company's own website — PSA or ACE Grading — so you can check the grade, card, and cert number match what's listed. We'd always encourage you to check independently rather than take our word for it.
Can I get notified when new cards are added?
Yes. Sign up on the new-card alerts page (or at the bottom of the home page) and we'll email you whenever new cards go live. You'll need to click a confirmation link first, and every alert has an unsubscribe link.
What payment methods do you accept?
Checkout is handled securely by Stripe. We accept Visa, Mastercard, and Amex, plus Apple Pay and Amazon Pay — we never see or store your card details.
Where do you ship, and how much does it cost?
We currently ship to the United Kingdom only, at a flat rate of £10 per order, covering tracked, signed-for, insured delivery. See our Shipping & Returns page for full details.
How long until my order ships?
Orders are dispatched within 1–2 business days of payment clearing.
Will I get tracking information?
Yes — you'll receive an email confirming your order right after checkout, then a second email with your tracking number once it's dispatched.
How do I know my parcel hasn't been tampered with?
Every parcel is closed with a numbered, tamper-evident seal, and the seal number is in your shipping email. Before accepting delivery, check the seal is intact and the number matches. If it's broken or doesn't match, refuse the parcel if you can (or photograph it before opening) and contact us straight away.
Can I return a card?
Yes. You can cancel within 14 days of receiving your card, for any reason, and get a full refund including the original delivery charge. You pay the return postage, and the slab needs to come back intact. If a card arrives damaged or doesn't match its listing, you can reject it within 30 days and we'll cover the return postage too. Full details, including a cancellation form, are on the Shipping & Returns page.
Do I need an account to buy a card?
No — checkout doesn't require an account. Creating one just lets you see your order history and tracking in one place; sign up or log in from the Account page.
Is there an age requirement?
You must be 18 or over to place an order. If you're under 18, please ask a parent or guardian to buy on your behalf.
Still have a question?
Get in touch — we're happy to help with anything about a listing, grading, or an order.