Shipping & Returns

Processing time

Orders are dispatched within 1–2 business days of payment clearing.

Shipping regions & cost

We currently ship to the United Kingdom only. Shipping is a flat rate of £10 per order, covering tracked, signed-for, insured delivery.

Packaging

Every graded slab is shipped in a rigid mailer with additional padding to prevent movement and damage in transit, inside a plain, unbranded outer box. We photograph each card immediately before it's boxed, as a record of its condition at dispatch.

Tracking & signature

All orders are sent by Royal Mail Special Delivery Guaranteed, for next-working-day delivery once dispatched, tracked and signed for. You'll receive a tracking number by email once your order ships.

Tamper-evident seal

Every parcel is closed with a numbered, tamper-evident seal, and that seal number is included in your shipping email. Before accepting delivery, check the seal is intact and its number matches the one in your email. If the seal is broken or the number doesn't match, refuse the parcel if you can — or photograph it before opening — and contact us straight away.

Your right to cancel (14 days)

You can cancel your order for any reason within 14 days, starting the day after you receive your card. This is your legal right under the Consumer Contracts Regulations 2013, and it applies to every card we sell.

To cancel, tell us within those 14 days. Contact us or email Gradedcards01@outlook.com with your name, your order date and the card you're returning. A clear message is enough, or you can use the cancellation form further down this page.

Then send the card back to the address below within 14 days of telling us. You pay the return postage. Because of the card's value, we strongly recommend a tracked, insured service such as Royal Mail Special Delivery.

We'll refund the price you paid plus the original £10 delivery charge. The refund is made to your original payment method within 14 days of us receiving the card back, or of you showing us proof you've posted it, whichever is sooner.

Please return the card as it arrived, with the slab intact. If the slab is cracked, opened or damaged while in your care, we may reduce the refund to reflect the loss in value.

Faulty, damaged or not as described

Under the Consumer Rights Act 2015, every card must match its listing, including the card itself, its grade and its cert number. If it doesn't, or it arrives damaged, you can reject it within 30 days of delivery for a full refund including delivery, and we'll cover the return postage. After 30 days you're still protected by the same Act, and we'll put things right.

Please tell us about any problem as soon as you can, ideally within 48 hours with photos, so we can claim on the shipping insurance quickly. This is a request to help us sort things out fast. It doesn't reduce your legal rights.

Where to send returns

Graded Cards 01
24 Crystal Drive
Peterborough
PE2 9RJ
United Kingdom

Cancellation form

You don't have to use this form, but you can copy it into an email or letter if it helps.

To: Graded Cards 01, 24 Crystal Drive, Peterborough, PE2 9RJ, United Kingdom, Gradedcards01@outlook.com
I hereby give notice that I cancel my contract of sale of the following goods: [card name and cert number]
Ordered on: [date] / Received on: [date]
Name: [your name]
Address: [your address]
Signature: [only if sent on paper]
Date: [date]

Authenticity guarantee

If your card's cert number ever fails to verify on PSA's or ACE's website, or doesn't match the card in the slab, contact us, send the card back to the address above, and we'll refund you in full. This guarantee has no time limit, and it's on top of your legal rights above.

Lost or damaged in transit

Your card is our responsibility until it's delivered to you. All shipments are insured for their full sale value. If your order arrives damaged or doesn't arrive, contact us immediately so we can file a claim and make it right.